Support

Use the support form on this page, the public support page, or email support@askthew.com. Inside a product, choose Support to open Contact support.

The form asks for your email, a subject, and a message. Subjects are Demo or evaluation, Pricing or rollout, Security or procurement, Product question, Technical support, and Other.

What to include

• The product and page you were on
• What you expected, and what happened instead
• Approximate time it happened
• For plugin issues: Claude Code, Codex, or Cursor, and whether the project is connected

Each product's settings also have Download diagnostic bundle under Support.

Do not paste secrets, private keys, tokens, or full customer data.

Docs feedback

If a guide is wrong or unclear, use Was this page helpful? at the bottom of the article. After you answer, you can tell us what to change and choose Send feedback.