Incident response plan template written from your project

The default outline, in the order the kit writes it

1. Severity matrixseverity-matrix.md

   How bad an incident is, in this product's user impact.

2. On-call runbookon-call-runbook.md

   What the person on call does first, distinct from the ops handbook.

3. Incident commsincident-comms.md

   Who is told, in what words, as the incident moves.

4. Postmortem templatepostmortem-template.md

   The write-up after the incident, empty until one happens.

5. Incident action trackerincident-action-tracker.md

   The follow-ups an incident creates.

The project context behind every file

• The product's surfaces and the personal data it handles, from the project settings and files.
• The project's W Card: its title and the answers that describe the idea.
• The North Star the project is measured against.
• The decisions your team kept, with their reasons.
• Files already in Workspace, so each kit cites them instead of repeating them.
• Project settings, such as the stack and the surfaces, when the project has them.
• Answers to open questions your team already gave.
• The assumptions linked to the kit, and when it starts from a next move, that move and its notes.

One listed price for each file

$3.75 for the kit, which is $0.75 for each file it writes. Each file is one listed job, so writing one file again costs $0.75.

See every listed job on the pricing page.

Questions about the Incident response kit

How is this different from the Operations handbook kit?

The Operations handbook covers deploys, rollbacks, feature flags, and first response for what runs where. This kit covers incidents: severity, on-call, communication as the incident moves, the postmortem, and the follow-ups.

Does the postmortem come filled in?

No. The postmortem template stays empty until an incident happens, so it never describes one that did not.

Is the Incident response kit a blank template?

No. Workspace by Ask The W writes each file from your project's own context and cites the project files behind each claim. Anything your project has not decided stays an open question in the file.

How much does the Incident response kit cost?

$3.75 for the kit, which is $0.75 for each file it writes. Each file is one listed job, so writing one file again costs $0.75.

Can I change the files or the headings the kit writes?

Yes. Each kit has a recipe in Workspace. You can rename a file, add a file, change the headings a file follows, and save the recipe for the next run.

Other kits your project can write

See all kits.